Privacy policy

Effective Date: 8/1/2025
Last Updated: 8/1/2025

Information We Collect

Personal Information

Curbside Compost ATX collects the following personal information from our customers:

Name
Phone number
Email address
Service address
Billing address (if different from service address)
Payment information (processed through our secure payment processor)

Mobile information will not be shared with third parties for marketing/promotional purposes.

How We Collect Information

We collect this information when you:

Sign up for our food scrap collection services
Contact us for customer service
Make payments for services
Subscribe to our communications

How We Use Your Information

We use your personal information solely for the following purposes:

Service Delivery: To provide food scrap collection services at your designated address
Service Reminders: To send you text messages and emails about upcoming collection dates, service changes, or account notifications
Customer Support: To respond to your questions and provide customer service
Billing: To process payments and send billing-related communications
Legal Compliance: To comply with applicable laws and regulations

How We Share Your Information

We do not sell, rent, or lease your personal information to third parties. Mobile information will not be shared with third parties for marketing/promotional purposes. We may share your information only in the following limited circumstances:

Service Providers: With third-party vendors who help us operate our business (payment processors, communication platforms), under contracts that require them to protect your information
Legal Requirements: When required by law, court order, or government regulation
Business Transfer: In the event of a merger, acquisition, or sale of our business (with appropriate notice)

Communication Preferences

Text Messages and Emails

By providing your phone number and email address, you consent to receive:

Service reminder texts and emails
Account notifications
Customer service communications

Opt-Out Rights

You can opt out of non-essential communications at any time by:

Replying "STOP" to any text message
Clicking the unsubscribe link in any email
Contacting us directly at info@curbsidecompostatx.com or 5126934609

Important: You cannot opt out of essential service communications related to your active account.

Data Security

We implement reasonable security measures to protect your personal information, including:

Secure data transmission
Limited access to personal information
Regular security assessments
Secure storage of physical and electronic records

Mobile information will not be shared with third parties for marketing/promotional purposes.

Data Retention

We retain your personal information only as long as necessary to:

Provide our services to you
Comply with legal obligations
Resolve disputes
Enforce our agreements

When you cancel your service, we will retain your information for a reasonable period for business records and then securely delete it.

Your Privacy Rights

Texas Residents

Under the Texas Data Privacy and Security Act, you may have the right to:

Access your personal information
Correct inaccuracies in your personal information
Delete your personal information (subject to certain exceptions)
Receive a portable copy of your personal information
Opt out of certain processing activities

To exercise these rights, contact us at info@curbsidecompostatx.com or 512 693-4609. We will respond within 45 days of receiving your request.

All Customers

Regardless of your location, you can:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your account and personal information (subject to legal and business requirements)
Opt out of marketing communications

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information promptly.

Third-Party Links

Our communications may contain links to third-party websites. This privacy policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this privacy policy from time to time. When we do, we will:

Post the updated policy on our website (if applicable)
Send notice to your email address on file
Update the "Last Updated" date at the top of this policy

Continued use of our services after policy changes constitutes acceptance of the updated policy.

Contact Information

If you have questions about this privacy policy or our privacy practices, contact us:

Email: info@curbsidecompostatx.com
Phone: (512) 693-4609